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—Hi, Lily, what’s up with Mike? I heard the boss yelling at Mike earlier today.
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It’s said that Mike made a mistake and then tried to cover it up.
He was so scared.
It is better to tell someone to get it fixed.
—Oh. But why didn’t he just own up and tell someone?
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So be careful with our job.
He was too scared that he would be fired, I suppose.
You should have told him that earlier.
I bet that Mike wished you him that earlier.
told
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二、完型填空(每空10分)。
操作提示:通过题目中的下拉选项框选择恰当的词语补全填空。
Total Quality Management (TQM) is a 1 and structured approach to organizational management that seeks to improve the quality of products and services 2 ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization 3 may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, 4 schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management 5 the customer's point of view.
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