单选题
在一个组织中，组织成员间交流多，工作氛围活跃。下列四人中有一人是该组织中的员工，其中（ ）最可能是该组织中的一员。
小赵：死板，严格执行上级命令
小李：性格活泼，善于交流
小杨：性格稳重，有上进心
小吴：以自我为中心
单选题
（ ）的工作环境可能会消除员工的不满。
冷库零下二十度
工厂噪声一直不停
办公室电脑每小时死机三次
废品站环境整洁
单选题
公司文化强调每个员工都有明确的职责，员工不可做不在自己职责范围内的事情，而小李认为团队成员之间应该互帮互助，面对这样的冲突，小李的领导不应该采取的措施是（ ）。
与小李交流，倾听他的想法
如果这种情绪是团队情绪，应将其反映给上级管理人员
确定团队有支持型的环境
一味强调公司文化
单选题
解决文化冲突的方法包括（ ）。 ①注重倾听；②允许任何个性存在；③将团队的情绪反映给上级管理人员；④确定团队有支持型的环境；⑤强调文化；⑥对团队成员的意见置之不理。
①②④⑥
②③⑤⑥
②③④⑤
①③④⑤
单选题
因为每个人喜欢的文化不同，所以在团队内部会发生文化和个性相冲突的情况，这时团队领导应该（ ）。
向成员强行灌输文化
任由成员张扬个性
注重倾听，确定团队有支持型的环境
改变组织文化
单选题
The online What's on for Women provides information ______ upcoming and ongoing events.
about
for
with
完形填空
二、阅读理解
阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）
Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other people's lives. But those who try it for the first time are usually surprised by the pleasant reception they receive. Here are some suggestions that will help you promote your services face-toface.
BEFORE YOU GO OUT
◆ Begin with a door hanger
Try leaving a door hanger two days before you go door-knocking. It should briefly describe the project and say that someone will be around in person.
◆ Wear an official name tag
Door-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller.
◆ Have people knock their own blocks
The easiest way to do door-knocking is to try your local area first. Being a neighbor creates an immediate connection with the person answering the door; after that, everything else is easy.
◆ Find a good excuse to door-knock
A short survey about local concerns or a current project is a good excuse. Figure out responses for various situations. What if the person who answers the door cannot speak English? What if a child answers the door?
WHEN YOU GO OUT
◆ When to go and what to do first
The best times to knock are usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself; say you are a volunteer and, if it helps, state where you live. Give the name of your organization and, briefly, the reason for the visit.
◆ State what action the other person should take and the benefits
Tell the person what they need to do and how their actions will benefit themselves and others. If a person hesitates, emphasize benefits you've already mentioned and then, if necessary, add further benefits. If a person agrees, follow up immediately. If possible, get a donation, a signature, or a promise.
◆ Record contact information on the spot
Record names, addresses, e-mail addresses, phone numbers, and responses to questions on the spot. You won't remember them later!
操作提示：通过题干后的下拉框选择题目的正确答案。
Why does the author say that door-knocking has become a lost art? 1
A. It is not effective, no one will take this method any more.
B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people's lives
C. It is very difficult to do door-knocking，no one knows how to do it now.
2. Which step should be firstly taken when you try door-knocking? 2
A. Find a good excuse to door-knock
B. Wear an official name tag
C. Leave a door hanger
3. What does the underlined phrase “on the spot” mean? 3
A. without delay
B. at some place
C. in a difficult situation
4. Which time is not appropriate for door knocking? 4
A. Saturday afternoon.
B. Monday morning.
C. Thursday evening.
5. Who will receive pleasant reception when they try door-knocking? 5
A. A stranger who is not living in this community and gives no notice for his/her visit.
B. An offensive acquaintance who comes at any time.
C. A neighbor who does good preparation and has significant project to introduce.
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单选题
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