单选题
__3__
- plus
- add
- including
单选题
__4__
- Whoever
- However
- Whatever
单选题
__5__
- out mind
- in mind
- of mind
单选题
— I'd like to take a look first at those structural support beams that were going to be put in place on the second floor.
—____________, here's your jacket and helmet, and you'd better put on these boots as well – it's our site policy.
Good
You're welcome
Certainly
完形填空
二、听力理解
听对话录音，根据对话内容，找出“Column A”中的各方是如何应对产品质量问题的（每题10分）。
操作提示：通过下拉框选择题目的正确答案。
| Column A | Column B |
|---|---|
| Customers | 1 |
| 2. The store | 2 |
| 3. The purchasing department | 3 |
| 4. The manager | 4 |
| 5. Frank | 5 |
__1__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager
__2__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager
__3__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager
__4__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager
__5__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager
单选题
__1__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager
单选题
__2__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager
单选题
__3__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager
单选题
__4__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager
单选题
__5__
- Trying to understand and solve the problem
- Talking to the supplier
- Making complaints to the store
- Offering customers an exchange or a full refund
- Reporting the quality problem to the manager